All our products come with a 12 month warranty.
If there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return and either repair the item, replace the item with an identical new item, replace the item with an equivalent item that you accept, or offer credit or a refund.
If you experience any problem with a product bought from 007spycamera, contact our support team first and we will do our best to advise you.
Any returns must be discussed with 007spycamera Customer Support in advance, and authorized so they are sent with the correct paperwork.
All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.
In case you want to send the goods back to us for repair/ replacement/refund under the warranty, the shipping cost should be payable by the sender.
Physical damage to a product caused by the user will invalidates the warranty e.g. to repair or modify components, invalidates the warranty. Flashing the firmware or using non-approved software invalidates the warranty.